FAQs
Frequently Asked Questions
What if I can't find what I'm looking for?
Please call or email us as we have lots more inventory than we display – and if we don’t have it we are able to make most things.
Where are you based?
We are based in the Dorset countryside between Ringwood and Wimborne but travel all over the country to deliver our sets – nowhere is too far!
How long can I hire the scenery for?
Our minimum hire period is one week, but you can hire for as long as you like. Additional days can be arranged on a pro-rata basis.
Is delivery and collection included?
Yes, a charge is made for delivery and collection depending on your location, you also need to specify the dates for delivery and collection as part of your hire period.
Can I arrange my own transport?
No, sorry not at this time. We only offer a complete service from design, build, delivery, installation and collection after your production is over.
Do we build the sets ourselves?
No, our professional crew will turn up with your set and everything needed to build it in your preferred location. Once completed and checked over, they will hand the set over to you ready for rehearsals.
How long does it typically take to build a set?
Depending on the size and complexity of the set you are hiring, the average set takes up to a maximum of 5 hours to install and 2.5 hours te de-rig.
Is a deposit required?
A non-refundable deposit of 25% of the hire charge is required to secure a booking.
What are the payment terms?
A 25% deposit is required to confirm a hire or to start work on a bespoke project with he balance paid 7 days prior to installation.
Is insurance included within the charge?
Although we carry £10 million liability insurance for our work you are required to take out insurance to cover any replacement for damage or theft during the hire period.
How do I pay?
We only accept bank transfers. An invoice will be sent to you with our bank details.
Is technical support included?
We are only a friendly phone call away if you need to talk to us about your installation.
What if I have to cancel the hire?
If you have to cancel your hire, we will do our best to reschedule you. For general hire the deposit of 25% is non-refundable. For bespoke design & production the deposit 50% of the total invoice is non-refundable. Please see our T&Cs for our full cancellation policy.
